Get in Touch with LuckyWave
At LuckyWave, we are committed to providing outstanding customer support to all our players. Whether you have a question about your account, a payment query, or need help understanding a promotion, our dedicated support team is here to help you around the clock.
Customer Support Channels
We offer two convenient ways to reach our support team:
- Live Chat – Our live chat service is available 24 hours a day, 7 days a week. Simply click the live chat icon found at the bottom of any page on our site to connect instantly with a member of our team. This is the fastest way to get a response.
- Email Support – Prefer to write to us? You can contact our support team by email. We aim to respond to all email enquiries as promptly as possible. Please include your registered username and a clear description of your query to help us assist you more efficiently.
Before You Contact Us
You may find an answer to your question more quickly by checking our FAQ section, which covers common topics including deposits, withdrawals, bonuses, and account verification. LuckyWave accepts deposits via Visa, Mastercard, PayPal, and Skrill, with a minimum deposit of £10. Withdrawals are processed to Visa, PayPal, and Skrill, with a minimum withdrawal amount of £20.
Responsible Gambling Support
If you have concerns about your gambling habits, please reach out to us immediately. Our team can assist you with setting account limits, self-exclusion options, and can point you towards independent support organisations. LuckyWave is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-099999-R-123456-001, and we take our duty of care to players very seriously.
Important Information
| Support Channel | Availability |
|---|---|
| Live Chat | 24/7 |
| 24/7 (response times may vary) |
LuckyWave Gaming Ltd operates this site in English and supports accounts in GBP only. Please note that our services are not available to residents of the United States, France, or the Netherlands.
LuckyWave is operated by LuckyWave Gaming Ltd and is licensed by the UK Gambling Commission. Gambling is for adults aged 18 and over only. Please gamble responsibly.